Service delivery report

Issue 11 of 2019

17 June 2019

Compilation done by HRT Community Coordinator, Gaudencia TimbatimbaIntroduction– In its bid to monitor and evaluate the provision of basic social services by different service providers in communities, the HRT produces a fortnightly Service Delivery Update, which highlights the experiences of residents and the status of service delivery in a given community. This issue of the service delivery update covers a generalised number of suburbs. The update shall not include water and sanitation because we already produce a monthly water and sanitation barometer.  In this issue we focused on Chitungwiza, wards 2,3,4 and 5 which cover St Mary’s and Manyame Park. The main focus is around waste management, electricity supply, and representation by elected representatives, social accountability and the general welfare of the residents. To support the work of the HRT in the communities, please feel free to become a member by paying two dollars, valid for one year or to donate in cash or kind. As your contribution to society and to enhance service delivery monitoring, kindly share your service delivery experience with us wherever you are. We also welcome your suggestions and recommendations to either the HRT or any of the service providers. To receive this service delivery update, if you are not receiving it, write Subscribe in the subject line and to stop receiving this service delivery update write Unsubscribe in the subject line and to add a new email address on our mailing list write Add on the subject line. You can also send us your thoughts and feedback on this service delivery update through or

Compilation done by HRT Community Coordinator, Gaudencia Timbatimba

  1. Roads: All roads have potholes and are in a very devastated state.  All the roads in this area need resurfacing and pothole filling. The main road also do not have pedestrian crossing lines which is very harmful to the pedestrians among them are school children.  Chaminuka Primary School is located along the main road and there are no pedestrian crossing lines. Inner roads are also close to becoming gravel roads. An example is the Chiratidzo Road and Ingwe Drive. These roads are very dangerous especially the rain season.
  2. Refuse Collection: Refuse collection has been inconsistent for the past months in terms of sticking to the gazetted days to collect refuse. Several reports have been made but all to no avail. This has led residents to end up dumping litter everywhere and creation of dumpsites. When the litter truck comes sometimes they do not hoot their car in order to alert residents to bring their bins out. At times they also come very early in the morning and on a different day from the one that residents know, many bins are left out as a result. Another issue is that when litter is in a sack they don’t empty sacks and return them to their owner. They instead carry them away. Yet residents are not getting bins at the Chitungwiza Municipality. This results in them not having bins to put litter besides in sacks. Residents allege that the city workers end up selling their good conditioned sacks after washing and cleaning them. Some well-known dumpsites in the area include:
    1. At the footbridge along St Mary’s main road.
    2. There is a dumpsite behind KC funeral service premises
    3. At Bumhudzo Old People’s Home.
    4. At Chigovanyika shops next to the public toilet
  3. Street lights:  Along our main roads there are no street lights that are the Chitungwiza and Seke roads. The darkness has resulted in robberies and muggings especially when driving or walking at night. At Chikwanha turnoff opposite Damvile Hotel several cases have been reported where people are robbed when they want to turn to Chikwanha.
  4. Tower lights: Within the community there are a few working tower lights. The whole of Manyame Park does not have any tower light and they depend on tower lights from the old stands which are also very few. This has increased the number of cases of theft and robbery.
  5. Traffic lights:  Despite the fact that Chitungwiza is a big town, there are no traffic lights. There was once a robot at C-Junction in Seke unit K, however it was destroyed during the 14-16 January violent protests following the fuel hike. The  following places are ideal for traffic lights:

5.1. C junction in Seke unit K

5.2. Along Seke road and corner of St Mary’s police station.

6. Public Toilets:  Public toilets in St Mary’s are completely shut down. The toilet at Huruyadzo Shopping Centre has been closed for years now. There are vendors at the shopping centre market place that pays rates every month to the Chitungwiza Municipality but they are deprived of services. So at the end they will use bottles and plastics to help themselves. At Chigovanyika shopping centre that is the same situation as well. Vendors use toilets from the nearby households to relieve themselves. Sometimes the owners of the toilets make them pay to use the toilets because there is always no water so they have to pay to use the toilets.

7. Security: In St Mary’s there is one police station, the St Mary’s Police Station. The police headquarters is at Makoni and there are two police posts one at Town Centre and the other in new Zengeza 5. The police officers however do not do their duty efficiently which is to maintain peace and order within the community. Cases of robbery have become the talk of the town in Chitungwiza. There are cases of house break ins. High drug abuse takes place in St Mary’s and the police do not arrest these people, or if they do there is little public information on their levels of success. Many households have been turned into shebeens. For instance at House Number 1861 St Mary’s where illegal alcohol is sold. Violence is also a result, in particular gender based violence. It is the role and duty of police officers to patrol during the night in the community to enforce law and order.

8. Mass Transport: There is about twenty-six kilometres from the Harare CBD to Chitungwiza. The introduction of ZUPCO buses saw the St Mary’s and Chitungwiza residents as a whole receiving some ZUPCO buses which ferry people at a cheaper price than what the commuter omnibuses charge residents. The introduction of ZUPCO buses is a good idea although the buses are not reliable in terms of time. They do not have a specific timetable therefore they lack consistence and people end up using commuter omnibuses which are more expensive. The buses are also fewer and unable to satisfy the market demand for more ZUPCO buses.

9. Electricity: Through the HRT, electricity reports are now being dealt with immediately, usually in less than two hours of reporting if they are minor cases. The Zimbabwe Electricity and Transmission and Distribution Company (ZETDC) and the HRT have established a functional system of social media interaction and quarterly meetings where electricity related issues are attended to. The area has prepaid meters and conventional post-paid meters. Residents are comfortable with them except for long load shedding hours of eleven or more hours every day. The most depressing trend is that residents do not actually know when they would be having electricity in advance because the load shedding is erratic.

10. Health: The service at the clinic is good. There is staff shortage resulting in long queues and patients have to wait for plus an hour before being attended, especially during weekends. Adults pay RTGS$5 and three dollars for children under twelve years. The Chitungwiza General Hospital has been partly privatised with some wards being run by private players and many people are not able to access medications.

11. Churches: Most main line churches in Chitungwiza are situated in appropriate areas where there are no residential stands. For instance the Roman Catholic Church, the Seventh Day Adventist, the Jehovah’s Witness and the Salvation Army near the St Mary’s District offices. These renowned churches are where the Chitungwiza Municipality have allocated them stands. However, there is a new era of newly Pentecostal churches blooming within the community. These churches are building some premises within residential areas and even some houses are used as churches.

12. Education: In St Mary’s there are a number of both primary and secondary schools. There is also the Seke Teachers College in Makoni and the YASK which offers basic vocational skills. Fees for both primary and secondary education are affordable to many. Fees for most primary schools is a minimum of RTGS$40 and the minimum in secondary school is RTGS$ 80. However there are backyard colleges emerging. Teachers are not qualified and the schools are not registered. For instance in Chiratidzo Road there is an unregistered college.

13. Social Activities: As St Mary’s there is one recreational park opposite St Mary’s clinic. The park is not maintained at all and it is now used as a vending place since there is shade from trees. There is also St Mary’s beer hall that is in a state of disrepair. Households are now used as shebeens and they sell illegal beer and possibly illegal drugs. Bars are not maintained and the municipality is not earning revenue from them. Beer halls have now become a place for gambling. A ground is present called Macheka Square ground although the Chitungwiza Municipality do not maintain it; it is a big open space that can be of paramount use if maintained well.

14. Development of the community: The ward 5 councillor has constructed some humps to reduce the speed of commuter omnibuses and he leads the monthly clean-up campaigns which are held as part of the national programme, spearheaded by the President. Credit must be given to his initiative approach together with his MP to clean areas in the community, and the drilling of two boreholes one at Chigovanyika and Huruyadzo Shopping Centres.

Chigovanyika dumpsite and public toilet
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